|
Sullivan Online Services General Policy
By
opening an account with Sullivan Online Services, you agree
to abide by all policies of Sullivan Online Services. Failure to adhere to the stated
policies may result in termination of the account at the
discretion of Sullivan Online Services.
Sullivan Online Services reserves the right to change
policies, services, and pricing. Your continued use of
an account signifies acceptance of any and all policies
and policy changes, and you may cancel if you do not
agree with changes in policy, service, or pricing.
Sullivan Online Services reserves the right to refuse to
provide service to anyone.
Disclaimers
Sullivan Online Services makes no warranties of any kind,
whether express or implied, for the service it is
providing. Sullivan Online Services will not be held
responsible for any damage you suffer from use of an
account or service provided by Sullivan Online Services,
unless otherwise agreed to in writing. This includes-
but is not limited to- equipment damage, failure or loss
of data resulting from delays, non-deliveries, or
service interruptions caused by the company's negligence
or your negligence or misuse.
Dial-up users: Contact your telephone service provider
to verify that the Sullivan Online Services modem dial-up
number you intend to use is a local call from your
location. You may be subject to additional charges from
your telephone service provider, depending on your
location and calling plan. Sullivan Online Services can not
be held responsible if long distance or other
communications fees are incurred.
Privacy
Sullivan Online Services is committed to preserving the
privacy of its customers and protecting their personal
data.
Sullivan Online Services does not actively monitor customer
use of the Internet, customer email or other customer
communications in the course of its regular operations.
Sullivan Online Services is also strongly opposed to the
use of third-party information-harvesting strategies and
technologies such as unlawful wiretapping.
Information retained by Sullivan Online Services:
Sullivan Online Services keeps information about its
customers such as names, addresses, telephone numbers,
email addresses and details services used by the customer. All such information is
considered private.
Sullivan Online Services also keeps logs of limited
technical information pertaining to matters such as
customer connectivity and email processing. These logs
are retained on a temporary basis in order to insure
high-quality service, and no logs are kept indefinitely.
The only circumstances wherein Sullivan Online Services
will disclose any of the above-mentioned information to
a third party are:
In the course of providing services our customers have
specifically requested, Sullivan Online Services may make
some of this information available to our affiliates in
order to fulfill the requirements of order processing.
In the event that we receive a legitimate,
legally-mandated request for customer information,
Sullivan Online Services will respond only within the narrow
scope of that request.
Sullivan Online Services will not otherwise disclose any
private information about its customers to any other
third party.
Acceptable Use Policy
Any prohibited or illegal activity that affects Sullivan
Online Services, Inc., its agents, equipment or
customers is punishable to the full extent of the law,
and Sullivan Online Services will hold you responsible for
any damage caused by your actions, whether intentional
or unintentional. You are strictly prohibited from using
your account other than as outlined in this Acceptable
Use Policy and will be prosecuted to the full extent of
the law if you do so illegally (see Enforcement
section). Sullivan Online Services makes no exceptions in
enforcing this policy.
Sullivan Online Services, functions as a common carrier;
our standard policy is to not monitor or interrupt our
users' activities, exert editorial control over their
content, or censor them or their content. To protect the
interests of Sullivan Online Services and in the best
interests of our customers, exceptions to this policy
may be made under certain specific circumstances
including but not limited to the following:
Illegal activities: The law requires Sullivan Online
Services to report any criminal activity that it becomes
aware of to the appropriate authorities. It is the
responsibility of the account owner to be familiar with
current laws and regulations.
Email: Email accounts are for personal or business
correspondence only. Unsolicited Commercial Email
(otherwise known as UCE - or spam) is strictly
prohibited and violators will have their accounts
terminated immediately. Sending unsolicited email to one
or more addresses regardless of how the addresses were
obtained may be considered spamming and is grounds for
account termination. Use of a Sullivan Online Services
address or any address of a domain hosted by Sullivan
Online Services as a return address for replies to
spam is similarly prohibited.
Sullivan Online Services may at its discretion employ
filtering techniques to block inbound email from known
sources of spam and email abuse, and may also filter
incoming email for known viruses.
Network abuse: Use of Sullivan Online Services accounts or
services for orchestration of or participation in any
abuse of the Sullivan Online Services or any other network,
system or service is expressly forbidden and is grounds
for account termination and possible legal action. Any
action which interferes with the Sullivan Online
Services
or other networks or which affects the use of or access
to any network is likewise expressly forbidden.
Sullivan Online Services retains at all times the right to
determine what constitutes network abuse. Examples
include but are not limited to:
Attempts to hack the Sullivan Online Services network or
any other network or systems.
Port scanning.
Use of 'cracking' software or techniques.
Dissemination of viruses or malware.
Provocation of attacks on the Sullivan Online Services
network or any other network.
Conduct which causes Sullivan Online Services to be blocked
by another provider or which causes Sullivan Online
Services to be placed on a "block list".
Flooding Sullivan Online Services or any other network with
traffic for the purpose of disrupting service.
Mail bombing
Sullivan Online Services customers must also comply with
the acceptable use policies of our upstream providers,
Sullivan Online Services (sullivanos.com).
Use of copyrighted material: Sullivan Online Services is
obligated to comply with the Digital Millennium
Copyright Act of 1998 (DMCA). All web pages are subject
to copyright law, and members are responsible for the
content in their file space. Use of the World Wide Web,
FTP, Newsgroups or any other services provided by
Sullivan Online Services to transfer copyrighted material in
violation of applicable laws is prohibited and may
result in termination of your Sullivan Online Services
account.
Access to content: Sullivan Online Services functions as a
common carrier and does not censor. Material can be
found on the Internet or in Usenet news groups, etc.,
that some viewers may find objectionable. Sullivan
Online Services is not responsible for any content available
via Sullivan Online Services accounts or services. Any
limitation of access to content is at all times the
responsibility of the account holder and Sullivan Online
Services shall not be held responsible for access to
material that an account holder deems inappropriate. We
suggest that minors be supervised.
Accountability
The owner of any type of Sullivan Online Services account
or service will be held responsible for any abuse of
that account or service, regardless of whether the owner
was the actual initiator of the abuse. This includes for
example but is not limited to: abuse of an email account
or dialup add-on which is part of a customer's account
but which is used by a third party.
Enforcement and remedy:
Violation of any terms set forth in this Acceptable Use
Policy may result in one or more of the following, at
the discretion of Sullivan Online Services, Inc.:
Issuance of a warning.
Temporary suspension of service.
Billing to defray administrative costs incurred.
Termination of your services, account or accounts.
Legal action
If any activities or security problems involving a
Sullivan Online Services account or Sullivan Online
Services
customer's services cause network outages, the owner of
the account or service will be billed for network
down-time.
Any account owner whose account is terminated for
violation of the terms set forth in this Acceptable Use
Policy will be required to pay any outstanding balances
due, including any and all early termination fees. In
instances where it is necessary to terminate a
customer's account, an administrative disconnect fee may
also be applied.
Sullivan Online Services will normally attempt to contact
any user in violation of this Acceptable Use Policy
before taking action, but depending on the circumstances
or the severity of the violation action may be taken
without prior notification. In this case, the user will
be notified as soon as it is practicable.
No
limitation
This acceptable use policy in no way limits the rights
and remedies of Sullivan Online Services At its discretion
Sullivan Online Services may take other actions it deems
necessary to protect the integrity of its or other's
networks or to recover the costs of operation as pertain
to identifying and removing violators of this acceptable
use policy.
Dial-up Connection policy
Dialup accounts are intended for interactive use by a
single individual. Sullivan Online Services reserves the
right to terminate idle connections, that is,
connections that have been unused for 10 minutes.
Personal accounts are limited to one login at any given
time.
Sullivan Online Services provides unlimited Internet access
to its dial-up customers. "Unlimited Internet access" is
defined as un-metered, on-demand dial-up access; this is
different from dedicated ("always-on") access. In order
to ensure that dial-up services remain available to all
dial-up customers, Sullivan Online Services reserves the
right to terminate any dial-up connection that exceeds
twelve consecutive hours duration.
Sullivan Online Services assumes that anyone consistently
using a dial-up connection for more than twelve
consecutive hours at a time will need dedicated-line
access.
Technical Support Policy
The function of the Sullivan Online Services technical
support staff is to assist customers with initial
connection, Internet browser and email account setup.
Support is only available for computers running recent
versions Windows operating systems. Sullivan Online
Services does not offer over-the-phone tech support for
issues such as cgi programming, Linux use, your web
site, or any other issue not directly related to your
dialing software or to the basic functions of your web
browser and email program. While at its discretion the
support staff may sometimes assist our customers with
non-connectivity or non-email issues, any such extra
service is strictly 'added value' service and provision
of such service does not obligate Sullivan Online
Services
to continue to provide such service.
Sullivan Online Services will use its best efforts to
provide all services to get your computer connected to
the Internet but can not be held responsible for
hardware or software malfunctions or assist in servicing
or repairing your equipment. In such cases, the
technical support staff will gladly refer you to outside
sources for assistance. Customers should have a copy of
their current operating system available when calling
technical support; there will be limits to the amount of
assistance that technical support representatives can
offer if you do not have a copy of your current
operating system. Sullivan Online Services reserves the
right to cease providing over-the-phone technical
support to any customer.
Please call the Sullivan Online Services tech support
number at 812.268.3123 if you need assistance in the
Sullivan, IN calling area. Technical support can also be
reached via email at support@sullivanos.com
You are entitled to free assistance with setting up your
connection, using an Internet browser (Microsoft Internet
Explorer or Netscape Communicator) and an email client
(Microsoft Outlook Express, Microsoft Outlook or
Netscape Messenger) on one computer. Support is only
available for computers running recent versions of the
Windows operating systems. We offer telephone technical
assistance everyday: Monday-Friday 9am - 5pm, Saturday
and Sunday E-mail Only (closed major holidays).
If you can email, we encourage you to write to
support@sullivanos.com for assistance. If you are able
to get online and have other questions, the answers may
be in our support pages located at
http://www.sullivanos.com/support.shtml - we encourage
you to check there first. Also, the help files in the
program you are using may have the answers to your
questions so please do investigate these resources
before calling tech support.
|
